FAQ

Orders & delivery

When can I expect my order?

Delivery usually takes 7–9 days. Your order is shipped directly from our supplier to you. This saves on storage and transport costs, so we can offer our pieces at a fairer price.

My expected delivery date has passed. Where is my order?

Most orders arrive within the expected delivery time. Occasionally, an order is delayed somewhere in the delivery process.

If you haven't received anything 3 days after the expected delivery date, please get in touch at info@hallieandrowe.com.

Some items are missing from my order. Why?

We work with several suppliers, so items from one order are sometimes shipped separately. Any missing items usually arrive within 2–3 days. We're sorry for the inconvenience.

What are the shipping costs?

Shipping is free. We cover the cost of delivering your order.

Returns & exchanges

I'm not happy with my order. Can I return it?

Yes. You can return any order within 30 days. Please email us first at info@hallieandrowe.com. For hygiene reasons, bras can’t be returned for change of mind. Faulty items can always be returned.

I'd like to return an item. What should I do?

Email info@hallieandrowe.com within 30 days and include:

your order number
the reason for your return

We can often find a suitable solution together.

Tracking

My tracking code isn't showing any information. Why?

Tracking information becomes available once your parcel has reached the carrier. Please allow for a short delay before updates appear.