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Terms & conditions

CONCEPT — nog niet juridisch gecontroleerd.

Last updated: 23 September 2026

1. About us

This online store, hallieandrowe.com ("Hallie & Rowe", "we", "us"), is operated by:

Caring Trade
smitsweg 187, 3765 CE, Soest
E-mailadres: caringtrade@outlook.com
KvK-nummer: 84959398
Btw-identificatienummer: NL004045730B72

Customer service: info@hallieandrowe.com

2. These terms

These terms apply to every order you place with us. By placing an order, you agree to these terms. Please read them together with our Returns, Shipping & delivery and Privacy policy pages.

Your rights under the Australian Consumer Law: nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law (ACL) or any other law that cannot be excluded. If anything in these terms appears to do so, it does not apply to that extent.

3. Products, images and availability

We describe and show our products as accurately as we can. Colours may look slightly different depending on your screen. Sizes and measurements are a guide.

All orders are subject to availability. If an item you ordered is unavailable, we'll let you know and give you a full refund for that item.

4. Prices and payment

  • Prices are shown in Australian dollars (AUD).
  • Shipping within Australia is free.
  • We may correct obvious pricing errors. If a price error affects your order, we'll contact you before shipping and you can choose to continue at the correct price or cancel for a full refund.
  • Payment is taken when you place your order, through the payment methods shown at checkout. We don't store your full card details.

5. Your order and our contract

When you place an order, you'll receive an email confirming we've received it. The contract between you and us is formed when we confirm your order. We may decline or cancel an order, for example if an item is unavailable or we suspect fraud. If we do, we'll refund any amount you've paid in full.

6. Shipping and delivery

  • Orders are usually processed within 48 hours. Delivery usually takes 7–9 days. Our pieces are shipped directly from our suppliers, so items from one order may arrive separately.
  • Delivery times are estimates. If your order is significantly delayed, please contact us and we'll help.
  • Responsibility for your order passes to you once it has been delivered to the address you gave us. If a parcel is lost or damaged in transit before delivery, we'll resend the item or refund you.

7. Consumer guarantees (faulty or incorrect items)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In practice, this means:

  • Major problem (for example, the item is significantly different from its description, or is unsafe or unusable): you can choose a refund or a replacement.
  • Minor problem: we'll repair, replace or refund the item within a reasonable time.
  • Wrong item sent: we'll send the correct item or refund you.

This applies to all products, including bras. To make a claim, email info@hallieandrowe.com with your order number, a description of the problem and a photo where possible. If a faulty item needs to come back to us, we'll cover reasonable return costs.

8. Change-of-mind returns (our 30-day returns policy)

In addition to your rights under the ACL, we offer change-of-mind returns within 30 days of receiving your order:

  • Email info@hallieandrowe.com first with your order number and reason for return. We'll send you the return instructions.
  • Items must be unworn, unwashed and undamaged, with tags attached and in their original packaging where possible.
  • Return shipping costs for change-of-mind returns are paid by you. Please use a tracked service.
  • Once we've received and checked your return, we'll refund the purchase price to your original payment method within 5 business days.
  • For hygiene reasons, bras (including the Aira Bra and Noa Bra Top) can't be returned for change of mind. If a bra is faulty, your rights under section 7 always apply.

This change-of-mind policy does not limit your rights under section 7.

9. Liability

To the extent permitted by law, including the ACL, we are not liable for any indirect or consequential loss that was not reasonably foreseeable. Nothing in these terms limits our liability for a failure to comply with a consumer guarantee, or for any liability that cannot be excluded by law.

10. Discount codes and promotions

Discount codes (such as a welcome discount) are subject to the conditions stated with the offer, can't be exchanged for cash and, unless stated otherwise, can't be combined with other offers.

11. Complaints

If you're unhappy with anything, please email info@hallieandrowe.com. We reply to every message within one business day and aim to resolve complaints within 14 days. If we can't resolve your complaint, you can contact the consumer protection agency in your state or territory (for example, NSW Fair Trading or Consumer Affairs Victoria) or the ACCC.

12. Changes to these terms

We may update these terms from time to time. The version shown on our website when you place your order applies to that order.

13. Governing law

These terms are governed by the laws of the Netherlands. If you are a consumer in Australia, this does not affect the protections you have under the Australian Consumer Law and the laws of your state or territory, which continue to apply.